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Frequently asked questions

Do you have a question about our foodservice business?
Below are some answers to frequently asked questions.
Please contact us if you need more information.

What is "natural cheese"?
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Traditionally, cheese can be classified into two broad categories: natural and processed. These terms have been used in Canada and internationally for many decades. Natural cheeses* are made by first mixing milk and other dairy ingredients with bacterial cultures and enzymes to form curds and whey. After the whey is drained off, many varieties can be created such as Cheddar, Havarti, mozzarella and other firm cheeses. Processed cheeses take these steps further by combining one or more natural cheeses with other ingredients such as emulsifying salts, and then adding a cooking process. These extra steps can impart different flavours and textures to processed cheeses, which makes them ideal for melting and spreading.

*To note: The long-established term “natural cheese” as described here, is not intended to convey the same meaning as “natural” defined in the Canadian Food Inspection Agency Nature, natural - Method of production claims on food labels - Food label requirements - Canadian Food Inspection Agency (canada.ca). For more information, please contact us at 1-800-672-8866.
Do you distribute directly to restaurants?
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Yes. You can order our dairy products from us directly or through other foodservice distributors. We also distribute other, non-dairy products from ingredients to delivery supplies and more. Click here for more information on our direct delivery services
Are your foodservice products the same as your consumer products?
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Many of the brands we offer to foodservice customers are also available to consumers. However, our foodservice products are available in sizes and formats customized specifically for restaurants. Please visit our products page for a full list.
Where can I find a product catalogue?
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Please visit our product guides page for more information.
Is Saputo a Canadian company?
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Yes. The company was founded in Montreal, Quebec in 1954 by the Saputo family. Today, Saputo is one of the top ten dairy processors in the world. It is also the largest cheese manufacturer and the leading processor of fluid milk and cream in Canada.
Do you offer organic products?
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We offer organic milk and cream in different formats and sizes. Please visit our products page for details.

Can I order online?
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Yes. Please visit our online system to place your order. To reach a sales representative, please contact us.
How long will it take for my order to arrive?
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Delivery times vary based on location and order size. Please contact a sales representative to learn more.
Do you have a newsletter?
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Yes. Our newsletter offers trends, inspirations, tips and more. Sign up here.
Which brands do you carry?
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We offer more than 30 national and regional cheese and dairy brands. In addition, we distribute thousands of non-dairy products including pizza toppings, meats, pasta, delivery packaging and more. For a full list, please see our product page.
Do you only carry dairy products?
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In addition to dairy products, we distribute thousands of non-dairy products to pizzerias and other restaurants across Canada. Please visit our product page for more information.
Do you offer samples?
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Please contact a sales representative to learn more.
Are Saputo Foodservice products available across Canada?
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Yes, many of our brands are available across Canada. We also offer several regional brands. Please contact a sales representative for more information.